KUCHING, Mar 24: Sarawak Energy is taking all the necessary measures to ensure its power system continues to keep the lights on as Sarawakians stay home under the Movement Control Order (MCO).
Sarawak Energy Group chief executive officer (CEO) Datu Sharbini Suhaili said that in complying with all directives issued by National Security Council (NSC) and State Disaster Management Committee (SDMC), Sarawak Energy had activated its comprehensive business continuity plan to ensure that day-to-day operations carried on as seamlessly as possible with minimal impact to customers.
“We have taken steps to divide the team where critical function personnel continue to operate while adhering strictly to health advisories, the other teams are providing support and carrying out their responsibility either remotely or at alternative locations,” he added in a media release today.
As an essential service provider, Sarawak Energy’s critical function teams include Power Operations, Energy Resources, Grid System Operators, Project Development, Transmission and Distribution, ICT, Occupational Safety and Security and Building, Facilities and Infrastructure.
“On our retail front, our customers are encouraged to do their transactions through our mobile app SEB cares which can be downloaded from Google Play Store or Apple App Store,” he encouraged.
Sharbini emphasised that Sarawak Energy has been taking pre-emptive measures since January following the global outbreak of the virus, complying with travel advice and government requirements in doing its part to help mitigate the spread of Covid-19 in Sarawak.
Internal advisories continue to be issued frequently to keep all employees informed on the latest developments on Covid-19 and reminders on how best to protect themselves against infection per health advice from the authorities.
“We continue to comply with all directives from the NSC and SDMC to help the government break the transmission of Covid-19. Customers may contact our 24-hour customer care centre at 1-300-88-3111 should they have any queries. Stay Home, Stay Connected,” he added.