Unauthorised online fund transfer victim gets full refund of RM19,667.79 from bank

Chong (left) in discussion with Tiong.

KUCHING, June 15: A Sarawakian university student who fell victim to an unauthorised fund transfer fraud has finally received her full refund of RM19,667.79 from Maybank.

Sometime in January this year, the victim surnamed Tiong discovered 99 online fund transfers had been made from her savings account to third party accounts without her knowledge or authority.

Sarawak Democratic Action Party (DAP) chairman Chong Chieng Jen, who helped facilitate the refund, said Tiong had immediately lodged a police report and lodged a claim with the bank.

“Although the bank promised to investigate the matter within two months, she waited for months and yet there was no response. She subsequently sought help from me.

“For months, Miss Tiong was under tremendous distress over her loss of RM19,667.79 which was money for her tertiary education.

“Yesterday, finally, to her relief and delight, she received the full refund of RM19,667.79 from Maybank,” he said in a statement today.

Chong, who is also the Padungan assemblyman and Stampin MP, commended the bank for its positive and fair redress to Tiong though the refund had come after a delay of five months.

He also called upon other banks with similar victims to quickly and without undue delay process the claims from customers.

“It is only through such prompt action of the banks that public confidence in the financial institutions’ Internet security system can be restored.

“On the other hand, the Ministry of Finance and Bank Negara Malaysia must step up their pressure on banks to safeguard the money and interest of the banks’ customers,” he added. — DayakDaily