Miri CARES offers Mirians new channel to lodge complaints and requests with MCC

Yii (seated centre) and MCC councillors pose for a photo-op after the conclusion of the council’s 10th meeting this year.

By Adrian Lim

MIRI, Dec 23: Residents of Miri can look forward to raising their complaints and requests to the Miri City Council (MCC) through Miri CARES via the Sarawak Smart City App.

Miri mayor Adam Yii said Miri CARES serves as a data bank where all public requests and complaints pertaining to the council’s services received from various channels such as phone calls, email, mobile apps, messaging apps and social media will be collected at the command centre.

“Miri CARES is a Case Tracking System (CTS) with features that are able to handle complaints and requests directed to the command centre.

“It is designed to improve the efficiency and effectiveness of case monitoring from the time a case is being reported until it has been solved by various service providers.


“Miri CARES is currently being used on trial for six months.

“Upon expiration of the trial period, Miri CARES would eventually be the main channel to submit requests or complaints to the council for attention,” Yii said when chairing MCC’s 10 th council meeting last Monday (December 21).

Yii explained that Mirians can install the app by going to Google’s Play Store on their mobile phones and searching for the Sarawak Smart City app to install it.

After installing the app, Yii said they will have access to the Smart Miri App.

Yii explained that the public needs to create an account by registering the app with their Sarawak ID.

There are five main programmes inside the Smart Miri App which are Miri Tourism, Smart Bus, Smart Drain, Smart Truck, and Miri CARES.

On another note, Yii said the council will organise a ‘meeting the people’ session on January 8, 2021 at the main entrance of the corridor at UTC Miri at 10am.

At the same time, he expressed appreciation to frontliners who helped the council in fighting the Covid-19 pandemic.

He urges the public who require assistance to contact the council’s command centre hotline at 085 424 600 or WhatsApp to 019 214 4600 or through email mscc@miricouncil.gov.my. — DayakDaily