Submit photo of water meter reading to get bill adjusted, consumers urged

Alice (left) presenting the contribution to Pastor Frederik Besar who is representing Hornbill House.

By Brad Rantayy

MIRI, July 5: Water consumers who have received unusual or abnormally high water bills during the Movement Control Order (MCO) period are advised to send a snapshot of their water meter reading to the water utility agencies serving their respective areas in order to get the charges adjusted.

Sarawak Utilities Ministry’s permanent secretary Datuk Alice Jawan said meter readings and rendering of water bills by water utility agencies such as LAKU Management Sdn Bhd, Sarawak Rural Water Supply Department (JBALB); Kuching Water Board (KWB) and Sibu Water Board (SWB) had been halted following the Covid-19 outbreak, and only resumed last month (June).

“…and because of the ‘temporary break’, we have two months’ lapse of bills, but we will be very cautious issuing our bills to ensure it is the actual reading…any discrepancy (the customer) can get back to our agencies so that we can make the necessary adjustment,” Alice explained.

She said this today when met after a brief visit to Hornbill House.


Alice added that customers with ‘abnormal’ water bills may bring them to their respective water utility agency serving their so that the authorities can relook at it.

“Take the snapshot of your water meter’s current reading… if it is different from what is in your bill, bring it to us for correction,” she said.

She pointed out that customers should have received three water bills instead of one, of which two are estimate bills and the third bill has the actual reading.

She added that utility agency personnel are committed in providing high quality customer service and safe water to the community.

“During MCO, our staff have been working hard to ensure that production runs smoothly, uninterrupted,” she revealed.

On her visit today to Hornbill House in Pujut 5, Alice who is also Sarakup Indu Dayak Sarawak (SIDS) chairperson, was accompanied by SIDS members and LAKU Management Sdn Bhd staff. The visitors spent nearly 30 minutes at the premises during which they handed over contributions to the home’s residents.

The contributions are part of LAKU Mnanagement Sdn Bhd’s corporate social responsibility (CSR) initiatives.

Hornbill House was formed four years ago as is a recovery house for drug addicts and alcoholics.

Currently it houses 15 residents who seeking treatment for various addictions. — DayakDaily