Sarawak Metro welcomes public feedback via Talikhidmat

An artistic impression of the KUTS project to improve mobility in Greater Kuching. Photo credit: Sarawak Metro's Facebook page

KUCHING, Aug 2: In the effort to continuously improve its services, Sarawak Metro has added ‘TaliKhidmat’ as another platform for members of the public to provide their feedback.

Through Talikhidmat, the Sarawak government’s public service helpline, Sarawak Metro also hopes to better serve the community in the Greater Kuching area, mainly when physical works on the Kuching Urban Transportation System (KUTS) Project commences soon.

“With the addition of the Talikhidmat helpline, members of the public can send their feedback with regard to Sarawak Metro’s services by calling 082-555999 or sending an SMS to 62999.

“Apart from using Talikhidmat, members of the public can also communicate with Sarawak Metro via the website ( or email ( or even through the company’s social media accounts,” it said in a media release today.

Sarawak Metro, a wholly-owned subsidiary of Sarawak Economic Development Corporation (SEDC), has been entrusted by the Sarawak government to develop the KUTS Project, which aims to ease traffic congestion in the Greater Kuching area.

The project also aims to realise the Sarawak government’s aspiration to modernise and decarbonise land public transport.

To realise the government’s aspiration of having sustainable public transportation that also addresses climate change issues, Sarawak Metro will adopt the use of vehicles powered by hydrogen fuel cells for the KUTS Project.

The move is also in line with the government’s aspiration of developing a hydrogen economy. Currently, Sarawak Metro is implementing the trial operations of a hydrogen bus service in Kuching city in preparation for the operations of the KUTS’ Autonomous Rapid Transit (ART) and feeder buses.

The KUTS Project will be developed in phases, with Phase 1 involving one line from Rembus in Kota Samarahan to the city centre, one from Kuching Sentral to Pending, and one from Pending to the Santubong Peninsula.

Revenue service for Phase 1 of the KUTS Project is scheduled to commence gradually, starting from the fourth quarter of 2025. — DayakDaily