Hair salon ordered to refund customer RM660 of RM2,193 bill

Hon (left) is seen outside the consumer tribunal hearing room.

By Dorcas Ting

KUCHING, Nov 24: The Malaysia Tribunal for Consumer Claims today ordered a salon here to refund RM660 to a customer after finding that the salon had overcharged the latter.

Hon Siaw Min, the complainant, had lodged a complaint with the tribunal.


Tribunal president Joseph Kahell Baleng ordered the said salon to pay back RM660 to the complainant within 14 days from the date of the issuance of the award.

Failure to follow the order is a crime under Section 117 of the Consumer Protection Act 1999.

Upon conviction, offenders may be sentenced to a fine of not more than RM10,000 or imprisonment of not more than two years, or with both..

According to the payment receipt, Hon had paid a total of RM2,193 for services, which included for artistic director’s fees, haircare products, hair dye and hair cut fees by senior stylists for two persons.

The case had earlier gone viral on social media with many netizens commenting that the price paid was too expensive. — DayakDaily