Trienekens launches waste management mobile app

‘Trienekens Customer Care’ app

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KUCHING, Nov 5: Digital technologies have definitely made it easier for customers who want to apply or enquire services from Trienekens (Sarawak) Sdn Bhd.

Trienekens today officially launched its waste management mobile application, ‘Trienekens Customer Care’ app to better connect with members of the public and address their waste management needs.

Through the app, customers are able to apply for new mobile garbage bins, report lost or damaged bins, lodge complaints, request for RoRo container services for bulky waste, fill the customer satisfaction survey forms, and enquire about other services or request for information.


“The development of the app is part of the company’s strategic plan to spearhead technological innovation and aims to continuously improve waste management services for the public, in support of Sarawak’s digital and sustainability goals.

“It is a platform that enables communities within the jurisdiction of Commission of the City of Kuching North (DBKU), Kuching South City Council (MBKS), Padawan Municipal Council (MPP) and certain areas under Serian District Council (MDS) to share their feedback and queries relating to Trienekens services with ease,” the statement said.

The app was first introduced on June 15 this year.

The launch today was held virtually via the company’s official Facebook page, showcased messages from Sarawak State Secretary and Chairman of Sarawak Wastes Management Sdn Bhd (SWM) Datuk Amar Jaul Samion, Minister for Local Government and Housing Sarawak Datuk Sri Prof Dr Sim Kui Hian, as well from local councils namely Commission of the City of Kuching North (DBKU) mayor Datu Junaidi Reduan, Kuching South City Council (MBKS) mayor Datuk Wee Hong Seng, Chairman for Majlis Perbandaran Padawan Ir. Lo Khere Chiang and Serian District Council (MDS) chairman Lim Hock Meng.

Trienekens Group CEO, Stephen Chin who hosted the virtual event, said in his opening address that the group collectively with Sarawak Wastes Management Sdn Bhd are constantly evolving and advocating the evolution of technology and change.

“Our dedication to quality and customer service is clear, as indeed we pride ourselves as a people-centric business that prioritises innovation, customer care, people development, health, safety and environment. It is with this in mind that we are launching today, our Trienekens’ Customer Care mobile app,” he said.

“We sincerely hope that this app will become a valuable tool for all in the community and over time we will add more features to the app to allow us to focus on seamless integration of environmental stewardship with the community at large and of course, our future generation,” Chin added.

In congratulating Trienekens on the introduction of the app, Jaul asserted that the era of digital technology has created new potentials for all industries, including the environmental and waste management sector.

“Trienekens’ Customer Care mobile app is an original and innovative way that will change the way we apply ‘best practices’ of waste management, in line with the Sarawak Government’s Digital Economy Development Plan. With the app, I also hope users will take the opportunity to share inspiring ideas, innovative solutions, and suggestions with Trienekens to better manage our waste and care for our environment together,” Jaul added.

The development of the mobile application is a joint project between Trienekens and Swinburne University of Technology Sarawak Campus.

Trienekens Customer Care’ can be downloaded through Apple’s App Store for iOS and Google’s Play Store for Android.

Other available platforms for customers to reach the company are via its Hotline at 082-612300 or email at customercare@trienekens.com.my – DayakDaily