KUCHING, April 6: Sarawak Energy’s customer service centres in Bekenu and Permyjaya in Miri are temporarily closed until further notice for sanitisation and fumigation, but it will not affect metre reading and bill delivery services.
In a media release today, Sarawak Energy said customers are still able to perform transactions through the payment kiosks at Permyjaya and Miri’s Urban Transformation Centre (UTC) and can also contact Sarawak Energy customer care executives through the utility’s online services.
However, the list of services offered at UTC is limited and new application requests will not be available.
Sarawak Energy encouraged customers to use online services by downloading the ‘SEB cares’ mobile application (available in the Google Play Store or Apple App Store) or via this link for bill payment, to view bills or to report any technical issues and make enquiries.
Payment of bills can also be done via other online platforms such as online banking and JomPay and through e-wallets, namely Sarawak Pay and Boost.
To encourage online transactions and limit face-to-face interactions to reduce the risk of Covid-19 transmission, Sarawak Energy introduced its e-Bill services earlier this year.
Customers who sign up for this service can also receive a RM2 rebate in their monthly electricity bills for a period of 12 months from when they sign up for the services between Jan 1 to Dec 31, 2021. The rebate will be reflected in the next billing upon registration. Customers will no longer receive physical bills.
Registration for e-Bill services can be done either by visiting Sarawak Energy operating customer service centres, self-registration via SEB cares by calling the 24/7 Customer Care Centre hotline at 1-300-88-3111, or via their website at www.sarawakenergy.com.
Sarawak Energy also advised customers choosing physical transactions to comply strictly with the Covid-19 standard operating procedures (SOP) without compromise including temperature scanning prior to entry, wearing face masks at all times, maintaining appropriate physical distance and sanitising hands using sanitisers provided or their personal sanitisers.
To ensure the safety and health of all customers and personnel during this pandemic, the utility company assured that all of Sarawak Energy’s customer service counters are sanitised on a regular basis which may affect operation hours each time this is carried out. — DayakDaily
