KUCHING, March 12: The Sarawak Energy Appointment System (SEAS) will be activated at all its customer service counters in Sri Aman, the Sibu Regional Office, and Jubli Mutiara in Sarikei on March 15, 2022.
In line with Sarawak Energy’s continuous effort to better facilitate customer service, the system enables customers to book an appointment to avoid queueing.
The system will start to accept bookings for visits beginning April 1.
Following that, walk-ins will no longer be accepted at Sarawak Energy’s Sri Aman, Sibu Regional Office, and Jubli Mutiara, Sarikei customer service counters, except for matters requiring urgent attention.
Senior citizens aged 80 and above, pregnant women, and persons with disabilities are exempted and may approach any customer service personnel for assistance.
Appointments through SEAS can be made anytime and anywhere by visiting Sarawak Energy’s corporate website at https://www.sarawakenergy.com/customers under “Sarawak Energy Appointment System (SEAS)” or by scanning the QR code provided below.
After a booking is made, customers will need to arrive at the premises five minutes before the appointment time.
They are also advised to check their e-mail before visiting the counters, as appointments can be cancelled due to unforeseen circumstances. If an appointment is cancelled, a new booking needs to be made via the system.
Sarawak Energy would like to remind customers that only those who are fully vaccinated, as reflected in their MySejahtera accounts, are permitted to approach any of Sarawak Energy’s customer service counters.
Sarawak Energy’s general manager (Retail), Ng Shou Fui, said the management has proceeded to implement the SEAS for the three counters following the success of the system’s implementation in 2021 at selected counters.
“We came up with SEAS last year to reduce waiting time and improve scheduling and traffic management at the counters. This initiative was also to safeguard customers by preventing the further spread of Covid-19.
“After introducing the appointment system in October and November last year at some of our counters, we found that it has been well-received by our customers. Hence, we will implement SEAS at all our customer service counters in phases and target to complete full implementation within this year,” Ng said.
Meanwhile, Sarawak Energy encourages customers to perform transactions online through Sarawak Energy’s mobile app “SEB cares” for bill payments and enquiries.
Payments can also be made via other platforms such as online banking, JomPay, and e-wallets like SPAY GLOBAL and Boost.
With the Go Paperless Campaign extension, customers can also enjoy a rebate of RM2 for 12 months when they subscribe to e-Billing, effective from the billing period upon registration.
For more information, customers can contact Sarawak Energy’s Customer Care Centre at 1300-88-3111 or e-mail customercare@sarawakenergy.com.
Alternatively, they may also get in touch through “SEB cares”, which can be downloaded via Google Play Store and Apple App Store. ― DayakDaily
