MOTAC’s Covid-19 call center report reveals hospitality sector most affected

Ministry of Tourism, Arts and Culture (MOTAC) Minister Dato' Sri Nancy Shukri (in pink) are seen being briefed on the Covid-19 Call Center operation during her visit.

Follow and subscribe to DayakDaily on Telegram for faster news updates.

KUCHING, Mar 26: Ministry of Tourism, Arts and Culture (MOTAC) has received a total of 111 calls of public complaints and inquiry through the ministry’s Covid-19 Call Center since the its inception on Mar 19, 2020.

Its Minister Datuk Seri Nancy Shukri in a statement revealed that from the total number of complaints, the hospitality sector received the most from the public with 36 percent (40 complaints).

According to her, this include complaints regarding the travel licensing matter with 11 percent (12 complaints), followed by another 11 percent (12 complaints) on tourism companies, 2 percent (3 complaints) on Malaysia My Second Home (MM2H), and another 2 percent (3 complaints) on issues involving arts and cultures.

“Other complaints or issues that MOTAC hotline received are less relevant to the ministry jurisdiction but the complaints involved a safety basis such as the immigration, transportation and Covid-19 issues, which is at 38 per cent.

“This include the artist association and the buskers, who also made their inquiry to the Covid-19 Call Center for regarding the Economic Stimulus Package,” she said.

Nancy also said that all complaints not relevant to the ministry will be brought to the attention of MOTAC top management and will be made known to the cabinet, in order to help the affected artist.

“Any complaints that is not under the MOTAC jurisdiction will be forwarded to the relevant ministry for further action,” she added.

MOTAC Covid-19 Call Center will be operating from 8 am to 12 pm during the Movement Control Order (MCO) period and public can make their inquiry at 03-88917189 or email

For further information about the tourism and cultural industries, any inquiries can be made at MOTAC official website at —DayakDaily.