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KUCHING, Feb 24: Faulty high voltage underground cable joints have been identified as the cause of supply interruptions affecting parts of BDC and its surrounding areas in Kuching on Sunday night (Feb 20).
Following reports of outages in the area, Syarikat SESCO Berhad (Sesco), Sarawak Energy Berhad’s (Sarawak Energy) operations and retail arm, immediately deployed its technical team to investigate and they subsequently discovered a faulty underground cable joint.
The team quickly isolated the fault and were able to restore supply within 90 minutes via an alternative supply source.
At around 9pm the following night (Feb 21), another faulty cable joint caused a supply interruption affecting residents in the same area.
Sesco immediately deployed its operations team to assess the damage, and supply was progressively restored with all areas reconnected by 1.15am on Tuesday (Feb 22) with the support of several mobile generators deployed from nearby stations such as Serian and Sri Aman.
Extensive repair works were completed by 2am on Feb 23.
“We apologise to our customers for the inconvenience caused by these outages and thank them for their patience.
“We were able to minimise the duration of outages as the team is on 24/7 standby,” said Sarawak Energy’s Western Region regional manager Choo Min Chong, in a statement today.
Sarawak Energy is investing significantly in technology, back-up supply and infrastructure for a more modern, efficient and reliable power system.
In addition, its technical teams are on high alert and on 24-hour standby for immediate restoration work during both localised and major outages.
The focus is to restore supply to customers in the shortest possible time, using alternative feeder or supply sources if applicable, before concentrating on repair works.
Members of the public may contact Sarawak Energy’s 24/7 Customer Care Centre at 1300-88-3111, email firstname.lastname@example.org or utilise Sarawak Energy’s mobile app SEB cares to report outages to assist in speedy restoration of electricity supply. — DayakDaily