Car workshops warned against repairing floodwater-damaged cars with high prices

File photo of a mechanic at work for illustration purposes. Photo source: Pixabay, Creative Commons License

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PUTRAJAYA, Dec 22: Car workshops have been warned against imposing unreasonable prices for vehicle repairs that were damaged in the recent flash floods that hit Peninsular Malaysia.

Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) enforcement director Azman Adam said workshop owners must comply with the Consumer Protection (Workshops Information Disclosure) Regulations 2002 and the Consumer Protection Act 1999.

He stressed that any violators would be investigated under the Price Control and Anti-Profiteering (Mechanism to Determine Unreasonably High Profit for Goods) Regulations 2018.


“The Ministry will continue to increase monitoring of motor vehicle business premises. During the year 2021, KPDNHEP conducted a total of 570 inspections throughout the state on motor vehicle workshops and 76 cases had action taken against them with a compound value of RM21,250.00

“Consumers are advised to get a written quote regarding the expected vehicle repair from the dealer. For vehicles that are still under warranty, consumers are advised to seek repair services at the relevant Vehicle Service Center.

“Apart from that, consumers are also advised to always be careful during the monsoon season by ensuring the health and safety of themselves and their families,” said Azman in a statement today.

The ministry, he added, is always on high alert for any eventuality due to the year-end monsoon season.

Heavy rain since Dec 17 has caused flash floods in several areas throughout the country, especially the Klang Valley where many motor vehicles such as cars, motorcycles and vans were damaged due to the high floodwaters.

For any complaints or inquiries, KPDNHEP can be reached via Whatsapp at 019-279 4317, KPDNHEP Complaints Portal, call centre at 1-800-886-800, e-mail to e-aduan@kpdnhep.gov.my, Ez ADU KPDHNEP, or the Enforcement Command Centre at 03-8882 6088/6245. — DayakDaily