KUCHING, Oct 20: More Sarawak Energy customers have chosen to go digital via SEB Cares mobile application since the Movement Control Order (MCO) came into force in March this year.
As at end of September, some 210,000 users (30 percent) of SEB 700,000 customers have now registered to use the one-stop app.
“We have registered more than 100,000 new users in the six months since March representing a 100 percent increase over the period. We would like to thank our customers who have been using our SEB Cares mobile app,” said Lau Kim Swee who is Sarawak Energy’s utility arm, Syarikat SESCO Berhad chief executive officer in a statement.
By choosing to go digital, Lau pointed that more people are able to stay home and this will keep the community safe.
“Customers gain 24-hours access to services such as bill monitoring, report on meter reading for bill adjustment and to make online payment via FPX (internet banking) or credit cards.
“Customers can also receive real-time alerts on power interruption, report on power outages, faulty streetlights, slanting electricity poles and fallen electrical lines. They can also receive notifications on planned shutdowns in their respective area,” he added.
Sarawak Energy also embarks on other digitalisation initiatives such as online electricity supply application and smart metering for remote reading in its efforts to continuously improve its customer service experience.
Having all these initiatives, customers will no longer need to be physically present at the customer service centres to process their application in the future.— DayakDaily