Sarawak Energy reminds customers of SOP at service counters

KUCHING, May 28: Sarawak Energy Berhad (SEB) reminds its customers to comply strictly with the Standard Operating Procedures (SOP) following the reopening of its customer service counters operations on May 12, 2020, under the Conditional Movement Control Order (CMCO).

According to SEB general manager for retail Ng Shou Fui, Sarawak Energy’s staff has also been assigned to assist and control customer movement to ensure compliance which will see to the needs of the customers while controlling numbers to ease the flow of the services.

“At open customer service counters, precautionary health requirements such as thermal scanning of customers at entrances, limiting the number of customers entering centres at any one time to maintain social distancing, ensuring everyone wears face masks and providing hand sanitisers to customers are also being strictly practised.

““We are also recording customers details for potential contact tracing purposes,” she said in a press statement today.

At the same time, Ng also encouraged SEB customers to utilise the “SEB cares” mobile app which is available for download at Google Play Store and Apple App Store, or accessible via https://sebcares.sarawakenergy.com.my, to track and pay their bills, to avoid conducting face to face transactions, as the Customer Care Center is operating 24/7.


She said that customers can contact the staff operating the centre anytime for assistance relating to electricity matters.

“Our staff is always ready to provide assistance to customers, including checking on bill charges, update meter reading, report on power interruption and faulty streetlights,” Ng said.

Meanwhile, SEB also noted that during the MCO period, meter reading and bill delivery services were temporary stopped, and electricity bills were estimated based on customers’ past consumption.

“As the services resumed starting from 13 May 2020, customers who received high estimated bills may update their actual meter reading by sending a photo of the meter with its reading and forward to Sarawak Energy’s Customer Service Counters or Customer Care Centre via email at customercare@sarawakenergy.com or through ‘SEB cares’.”

Electricity bills can also be paid through alternative digital platforms such as online banking via JomPay, e-wallets like Sarawak Pay, Boost and GrabPay as well as via online shopping platforms Lazada and Shopee.

For more information, customers and eligible account holders can contact Sarawak Energy’s 24/7 Customer Care Centre at 1300-88-3111 or refer to https://www.sarawakenergy.com/media-info/announcements-publications/announcement-economic-stimulus-package-sarawak-electricity-bill-discount. —DayakDaily.