By DayakDaily Team
KUCHING, Jan 17: Sarawak Energy’s operations and retail arm, Syarikat SESCO Berhad (SESCO), will be rolling out a new electricity bill format effective Jan 20 to provide clearer and more detailed billing information, making it easier for customers to understand and manage their energy usage and charges.
According to a press release, the new format presents a comprehensive breakdown of charges and energy usage, along with additional details such as previous readings, current readings, and total units consumed in a structured and easy-to-understand layout.
“These enhancements were developed based on customer feedback to ensure that bills are both informative and user-friendly,” said the press release.
It also encouraged customers to subscribe to Sarawak Energy’s e-Bill service, which delivers statements promptly via email.
“Customers who have not subscribed to the e-Bill service will continue to receive printed bills. However, they are encouraged to switch to e-Bills for greater convenience, faster access to billing information, and to contribute to sustainability efforts by reducing paper usage.”
Subscriptions can be made via the ‘SEB cares’ mobile app or web portal. For customers who need assistance understanding the new bill format, Sarawak Energy’s Customer Care Centre is available at 1-300-88-3111.
Assistance is also available via the ‘SEB cares’ app or web portal or by email at customercare@sarawakenergy.com.
Alternatively, customers can connect with the CARINA virtual agent through the ‘SEB cares’ app, the official website or the Carina Facebook page. — DayakDaily
