By Adrian Lim
KUCHING, Dec 16: Civil servants have been called to respond and tackle critical issues in the eyes of the public at best possible immediately.
State secretary Datuk Amar Jaul Samion stressed that civil servants need to solve important and critical issues in the shortest time possible.
He believed any delay of public service delivery will affect the confidence of the people.
“We must not feel too comfortable and satisfied with the current services.
“Instead, we should always understand the needs through direct contact with the people.
“Through meetings, innovative products and services can be produced to solve the problems in the shortest time possible,” he emphasised the importance of 3S (Service, Service, Service) at the Sarawak Civil Service Innovation Convention Awards (SCSICA) at Borneo Convention Centre Kuching (BCCK) here today.
Jaul added civil servants need to deliver services that meet the needs and expectations of the people.
He pointed out that civil servants also need to provide service innovation that can have an immediate impact on the people.
In view of the challenges and the needs of the people, Jaul called on civil servants to be sensitive and be responsive to the changing needs of the people.
He believes the end product of innovative products must fulfil the needs of the people.
Among those present at the SCSICA presentation ceremony were Chief Minister Datuk Patinggi Abang Johari Tun Openg, Federal State Secretary Datuk Mohd Shahabuddin Omar, Deputy State Secretary (Performance and Service Delivery Transformation) Datu Dr Sabariah Putit, Deputy State Secretary (Socio-economy Transformation) Dato Sri Mohamad Abu Bakar Marzuki, Deputy State Secretary (Rural Transformation) Datu Ik Pahon Joyik, Sarawak Legislative Assembly (DUN) Speaker Datuk Amar Mohamad Asfia Awang Nassar, Minister of Education, Science and Technological Research Datuk Amar Michael Manyin Jawong, Minister of Tourism, Arts and Culture Datuk Abdul Karim Rahman Hamzah and minister for Local Government and Housing Datuk Seri Dr Sim Kui Hian.