By DayakDaily Team
KUCHING, Sept 30: A university student from Kota Sentosa has lost RM11,789.83 across 15 unauthorised transactions, including withdrawals made after he had already notified his bank of the breach.
According to a recent statement, the student first detected the breach on 2 Sept upon receiving automated alerts for transactions he had neither initiated nor approved. The disputed sum was drained through a combination of QR payments, an interbank transfer, and e-wallet transactions.
Seeking assistance, the student approached Kota Sentosa assemblyman Wilfred Yap Yau Sin, who accompanied him to the bank’s local branch to seek clarification.
Chief among their concerns was why funds continued to be transferred even after the student formally alerted the bank to the suspicious activity on 3 Sept. They also requested details on the bank’s immediate response protocols and the current status of the disputed funds.
“We have since made a further police report so that the relevant authorities can investigate the circumstances surrounding the transactions. The matter is now for the police and the Bank to investigate based on the available records and evidence,” he said.
Highlighting the broader implications, the assemblyman urged financial institutions to fortify their security measures to protect account holders against cyber fraud.
“I hope financial institutions will continuously review their fraud-prevention systems, particularly the procedures activated after a customer reports suspicious activity.
“The objective must be to minimise the possibility of further unauthorised transactions while ensuring that genuine customers can continue to access their accounts safely,” he said. — DayakDaily
