KUCHING, May 13: AirAsia Berhad will provide refunds to passengers who are eligible for them without any issues.
According to Minister of Domestic Trade and Consumer Affairs (KPDNHEP) Dato Sri Alexander Nanta Linggi, AirAsia has also agreed to provide cooperation on consumer issues and KPDNHEP will continue to conduct business engagements from time to time.
“We will improve and do better. But safety is paramount. That was the essence of the meeting between my ministry and the top management of AirAsia,” he said in a Facebook post yesterday (May 12).
Nanta note that among the mitigation efforts taken by AirAsia after numerous customer complaints are to add more aircraft (currently 40) in stages to meet passenger demand by July.
He added this included addressing customer complaints through four AirAsia channels. — DayakDaily.
