Internet service experiences minimal disruption from damaged submarine cable

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By Karen Bong

KUCHING, Apr 11: Malaysia’s internet service experienced minimal interruption due to faults on one of the Asia Pacific Cable Network 2 (ACPN 2) submarine cable segments.

Malaysian Communications and Multimedia Commission (MCMC) informed in a media release today (Apr 11) that the ACPN 2 submarine cable, which connects Malaysia to Singapore, Hong Kong and the United States, was one of the 14 submarine cable systems worldwide jointly owned by Telekom Malaysia Berhad (TM).

The faults, it added, has been isolated to Segment 3 of the cable system, which connect Chongming in China and Lantau in Hong Kong.

“While the consortium maintaining the ACPN 2 identifies the exact location of the damage for restorative works, TM has taken swift action of dispersing affected traffic flow through their other submarine cables in order to reduce the impact for users.

“TM has also activated additional capacity through Cahaya Malaysia submarine cable system which connects Malaysia’s international traffic to Japan,” MCMC explained.

Internet users in Malaysia, MCMC added, only experienced minimal interruption, as there were other submarine cables available to channel internet traffic as needed.

Additionally, MCMC said that global giants such as Akamai Technologies,, Facebook Inc., Google Inc., Microsoft MSN, and other international content providers have peering connections at the Malaysia Internet Exchange (MyIX), and most of them provide cache servers at local Internet service providers’ networks.

“This means that their content is accessible locally by internet users without any interruption.

“TM has given assurance that all necessary steps will be taken to reduce the impact of service interruption to users,” the statement added.

MCMC assured that it will continue to monitor the situation to ensure that internet services to users will not be severely interrupted, especially during the Movement Control Order (MCO) period.

The Commission noted that the community’s dependency on broadband services at this time was crucial, especially for sectors such as commerce, service and even education where online learning has been implemented.—DayakDaily