Improve Post Office services – Yii

Dr Kelvin Yii is seen walking past the long queue at the Poslaju centre during his visit recently.

KUCHING, June 6: Bandar Kuching MP Dr Kelvin Yii calls for the government, especially the Ministry of Communications and Multimedia to look into improving the services in all post offices, including the Poslaju centres.

Dr Yii said he understood the inconvenience suffered by the workers in the post office and Poslaju centres, due to probable logistical issues caused by the Movement Control Order (MCO), but the Ministry should look into ways to improve the service especially as more people are now encouraged to get into e-commerce, or online businesses to adapt to the new norm.

“The ministry should look into improving their delivery services, hiring more delivery person, investing into assets that will quicken the sorting of parcels and even opening more counters for collection.

“In order to see an improvement in e-commerce business in our country, the government must be proactive to upgrade, and improve our delivery services, as well as to prepare to enhance services even during the Conditional Movement Control Order (CMCO) period.

“Even after two months, nothing much has improved and, in some places, services has gotten worst,” he said in a statement today.

While there are also other private courier services, he said the government should take the lead and improve their own courier services, Poslaju, especially in their efforts to further encourage e-commerce trading and also for the people to adapt the new normal.

Dr Yii noted that he had received multiple complaints from the public since the beginning of the MCO implementation regarding the poor services in post offices and Postlaju centres.

He said the people are forced to queue up for long hours to do their business or collect their parcel from Postlaju, and some even complained that their parcels take up to two months to arrive.

“This is not supposed to happen as they have paid for the delivery charges. Instead, customers will have to go to the Poslaju centre for themselves and queue up to four hours just to take their parcels.

In some cases, parcels ordered from months ago also somehow get lost even though the online tracker states that it has arrived at the centre, and we also received report of “runners” given special treatment cutting queues, delaying the whole waiting process for the rest of the public,” he added.

Apart from that, Dr Yii also pointed that it is also a concern that in some areas, social distancing is not properly observed, and this could risk to the formation of a new cluster and the spread of Covid-19, especially among asymptomatic carriers.

“I paid a visit to one of the Poslaju centres and had a short meeting with the officers to better understand the issues faced as well as to give some suggestions to improve the services and cut waiting time for the public.

“They will implement some of these suggestions as well as look into hiring more part timers to make the necessary deliveries,” he said.

Dr Yii said he would raise this concern up to the Ministry in Parliament.

“I will also write officially to the Ministry to address this issue,” he added. –DayakDaily.