Failure to provide documents can cause backlog – Yap

Wilfred Yap

KUCHING, Oct 30: Incomplete information and documents were major factors causing the delay in processing and approval of applications from various government departments or authorities.

Sarawak United Peoples’ Party (SUPP) Public Complaints Bureau (PCB) chief Wilfred Yap revealed that he discovered from interviews with applicants that the majority of them do not understand the procedures or the requirements of the various government departments concerned.

“And the failure to furnish all the relevant documents required to the government department or authorities concerned and hence the problems they face.

“To prevent delays in the processing and approval of their applications from various government departments, they should first of all make sure that they furnish all the relevant information and documents,” he advised in a press statement today.

Yap emphasised that he is not in a position to assist in situations where the complainant has failed to comply with the requirements laid down by the government departments or authorities concerned.

He shared that there were also individuals coming to seek assistance from SUPP PCB after they have been bankrupted by their creditors.

“A person can only be made bankrupt through bankruptcy proceedings initiated by their creditor after their creditor has obtained a final judgment from court.

“In such cases, SUPP PCB’s advice is always for the frustrated individual to refer back to the lawyer they first engaged to seek a proper explanation,” he explained.

Yap reiterated that SUPP PCB cannot bend the law and have no power to set aside a court judgment or set aside a bankruptcy order no matter how unhappy or frustrated the individual was.

He also hopes that disgruntled individuals seeking assistance from SUPP PCB will not resort to vent their frustrations on social media platforms in situations where the desired outcome was not achieved due to reasons beyond its control.

“We will continue to be focused and fully committed to serving the rakyat in accordance with the rule of law.

“To those who don’t understand the content of court orders and/or judgments or other documents, we are always willing to lend a helping hand to explain,” he assured.

Anyone requiring assistance can always call SUPP PCB’s mobile number at 016-7797688 or 082-246999 or go directly to SUPP Head Office to request assistance.

The public can also submit complaints online to Talikhidmat or its Call Centre at telephone contact 555999 (fixed line throughout Sarawak) and 082-555999 (for mobile phone users) for matters concerning government departments or agencies failing to provide good services. — DayakDaily