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KUCHING, Nov 3: How can the public reach out for help when Telekom Malaysia Berhad (TM)’s top management is unreachable like the top of a telecommunication tower?
This was the question brought forward by Bintulu MP Dato Sri Tiong King Sing in Parliament today when he lambasted TM Bintulu branch’s poor customer service in response to urgent requests concerning Covid-19.
“We attempted to set up a 24-hour Coronavirus disease hotline for the Bintulu Health Department earlier. Even for this, the Bintulu branch of TM refuses to help us to get to their top management.
“There is no way to make complaints even for something as urgent as a pandemic response! My office and others have written letters and even then, it took many days to install the 24-hour hotline,” he said in a statement.
Describing the current quality of telecommunication service as unacceptable, Tiong urged the Ministry of Communications and Multimedia to drastically improve service standards in government-linked companies (GLCs).
He said public complaints on poor signal and slow internet speed should not be ignored when taxpayers have every right to enjoy better services.
“The current quality of service is absolutely unacceptable, given that public funds hold substantial shares in these companies (GLCs). The people have the right to have better services.
“Will TM continue to sit in their ivory tower like a GLC that ignores the people?
“The Ministry of Communications and Multimedia must also explain their plans to improve telecommunication services of these under-performing GLCs,” said Tiong. — DayakDaily