DayakDaily Team
KUCHING, Oct 22: A woman has been sued in Johor over a Touch ‘n Go account she insists she never opened, raising serious concerns about possible fraud and misuse of personal data.
According to the statement of claim, the disputed Touch ‘n Go account allegedly received RM15,069.20, which was charged to the credit card of an individual from Kuala Lumpur.
The woman, identified only as Lai, maintained that she has never registered or activated any Touch ‘n Go account. She said she only became aware of the issue after receiving a Writ and Statement of Claim recently.
“Lai had previously tried to open a Touch ‘n Go account while planning a trip to China but was unable to do so and did not think much of it at the time,” said Michael Kong, special assistance to Democratic Action Party (DAP) Sarawak chairman Chong Chieng Jen, who is assisting her.
Kong said they have since contacted the plaintiff’s lawyers and Touch ‘n Go in an effort to resolve the matter amicably.
He, however, questioned how such a transaction could have been processed when the credit card holder did not authorise it, and how a Touch ‘n Go account could be created without the owner’s consent or verification.
“These facts strongly suggest possible fraud or misuse of personal information. I have assisted Lai in lodging a police report and urge the authorities to conduct a thorough investigation,” he stressed in a statement today.
Kong also called on Bank Negara Malaysia and Touch ‘n Go to review their systems for potential loopholes that may allow such incidents to occur and to take immediate steps to strengthen consumer protection.
He further advised the public to regularly monitor their bank and e-wallet accounts, ensure that no unauthorised accounts are linked to their personal information, and act promptly if they detect any suspicious activity. — DayakDaily
