KUCHING, Sept 2: Sarawak Energy Berhad (Sarawak Energy) will begin to introduce the Sarawak Energy Appointment System (SEAS) on Oct 1 at its customer service counter at Saradise in its effort to enhance and improve its service delivery.
In a media release today, the utility company said that customers planning to visit the customer service counter at Saradise can make an appointment via the system starting from Sept 1 by selecting their preferred date and time.
To access the appointment system, customers may visit the Sarawak Energy website at https://www.sarawakenergy.com/customers and select “SEAS” or scan the QR code provided.
Once the appointment is successfully made, customers will need to arrive at the counter 15 minutes before the appointment time.
With the new system in place, Sarawak Energy said that walk-ins will no longer be accepted at Saradise customer service counter from Oct 1 onwards, except on matters requiring urgent attention.
Sarawak Energy’s Retail Department general manager Ng Shou Fui said that the introduction of this system will greatly benefit customers, as well as curb the spread of Covid-19.
“By using SEAS as our appointment booking platform, we will see better scheduling and traffic management in our customer service counters for an enhanced customer service experience. In doing so, customers no longer have to wait for a long time before being attended to by our customer service personnel.
“For a start, we are implementing this system at our customer service counter in Saradise. Eventually, we are targeting the implementation of SEAS at all our customer service counters throughout Sarawak by 2022,” Ng explained.
The power utility company also announced that only customers and contractors who have completed two doses of Covid-19 vaccinations are allowed to access any of Sarawak Energy’s customer service counters throughout Sarawak.
Sarawak Energy continues to encourage customers to perform transactions through online services via Sarawak Energy’s mobile app “SEB cares” for bill payments and enquiries. Payments can also be made via other platforms such as online banking, JomPay as well as e-wallets like Sarawak Pay and Boost.
For more information, please contact Sarawak Energy’s Customer Care Centre at 1300-88-3111 or e-mail customercare@sarawakenergy.com. Alternatively, customers can also get in touch through “SEB cares”, which can be downloaded via Google Play Store and Apple App Store. — DayakDaily
