By DayakDaily Team
KUCHING, April 4: Sarawak Energy Berhad’s (Sarawak Energy) ‘SEB cares’ mobile application has been enhanced with the addition of the ‘Online Application’ feature to improve customer service and elevate their digital experience.
According to a Sarawak Energy press release issued today, the newly launched feature enables customers to initiate the Change of Name, Meter Testing, and Internal Wiring Testing processes without having to visit any of Sarawak Energy’s customer service counters.
Sarawak Energy stated that by downloading and applying for the necessary processes through ‘SEB cares’, customers can now easily transfer an electricity account to those who have recently purchased or rented a property, as well as request a meter or internal wiring test to address suspected faults.
Meanwhile, Lau Kim Swee, chief executive officer (CEO) of Syarikat SESCO Berhad (Sarawak Energy’s operations arm), stated in the press release that embracing technology is critical for meeting customer needs in a rapidly changing world.
“In the pursuit of being a sustainable digital utility, Sarawak Energy aims to phase out legacy methods and integrate modern and innovative technology into our operations.
“An example of such an upgrade is the introduction of smart meters and meter data management system or MDMS, which enables us to add more online features to SEB cares.
“Once this is ready, the system will make it easier for our customers to manage and predict their electricity consumption. They can also view their energy usage trends, receive accurate bills, and connect with us anytime. Our strong dedication to customer service excellence forms the foundation of our smart meter and digitalisation initiatives,” he was quoted as saying in the press release.
Sarawak Energy further noted that the mobile app enhancement is another milestone in Sarawak Energy’s ongoing digital transformation journey, with further online services slated for introduction to enrich customer experience.
For further enquiries, contact Sarawak Energy’s Customer Care Centre at 1300-88-3111, email customercare@sarawakenergy.com, use the SEB cares mobile app, or chat with the virtual AI assistant ‘CARINA’. — DayakDaily
