Ministry to introduce guideline following complaints on hygiene, service quality in country’s tourist spots

Tiong King Sing

KUCHING, Oct 3: The Ministry of Tourism, Arts, and Culture (MOTAC) will formulate and introduce a guideline to improve cleanliness and service quality starting next year following complaints from tourists expressing disappointment and dissatisfaction with some of the accommodation, restaurants, and malls in the country.

“Employers of the premises or business are seen neglecting an important aspect of the tourism industry.

“For example, there are complaints that premises workers are not refilling disinfectant fluids, which is an important aspect of keeping people clean and safe,” its minister, Dato Sri Tiong King Sing, said in a Facebook post today.

He added that due to Covid-19, people now prioritise their hygiene, especially when they’re outdoors or exposed to various risks.

“Thus, cleanliness aspects such as the preparation of disinfectant fluids are still required and encouraged to be given in the spotlight such as malls and the like,” he said.

Tiong added that a thorough evaluation will be carried out covering the quality of service, cleanliness, and tastefulness of cuisine offered by the employers.

He said the guide will also feature details as a reliable indicator for crowds, especially foreign tourists visiting Malaysia.

“A good relationship between entrepreneurs and tourists as consumers, combined with the aspect of hygiene as well as quality service, will give positive results not only to business entrepreneurs but also to the image of Malaysia, further making the country’s tourism industry flourish, remain relevant, and always be the choice of tourists.” — DayakDaily