Airline services issues: KPDNHEP urges consumers to contact MAVCOM directly

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KUCHING, June 16: The Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) is urging all consumers to contact the Malaysian Aviation Commission (MAVCOM) directly if they have any problems with any airline’s services.

According to a press statement released today by KPDNHEP, the Ministry has received numerous complaints from consumers, particularly regarding prices, services, schedule changes, and flight cancellations.

“The Ministry wishes to inform all consumers that, effective March 1, 2016, section 99 (1) (c) of the Consumer Protection (Amendment) Act 2015, Act A1498, has been amended by inserting section 99 (1) (ca), which states that any dispute issue relating to the services of any airline is outside the jurisdiction of the Consumer Claims Tribunal, KPDNHEP, and all complaints in respect thereof shall be referred to MAVCOM.

“KPDNHEP calls on all consumers to save/record all transactions when contacting the airline and make a complaint directly to MAVCOM along with evidence which has been recorded and stored.

“Complaints can be made through the link https://flysmart.my/en/make-a-complaint/ or email enquiries@flysmart.my if consumers face problems as mentioned above,” KPDNHEP explained.

KPDNHEP added that all complaints received by the Ministry to date have been forwarded to MAVCOM for further action. — DayakDaily