KUCHING, May 10: In response to the issue of delays and rescheduling of AirAsia flights, the airline has been urged to provide a flowchart on filing a formal complaint for compensation for the convenience of consumers.
According to Domestic Trade and Consumer Affairs (KPDNHEP) Minister Datuk Seri Alexander Nanta Linggi, this would be subjected to the guidelines set by the Malaysian Aviation Commission (MAVCOM) as the regulatory agency in this issue.
“Although much of the aviation industry is subject to the jurisdiction of the Transport Ministry (MOT), as the minister of KPDNHEP, I will intervene if consumer rights are involved,” he said in a series of posts on his Twitter page today.
He also urged MOT and MAVCOM to be more proactive and come forward to find the best solution to this issue.
“I was also informed that AirAsia will provide complete feedback on issues raised by users through KPDNHEP within 24 hours,” he said.
He said this after collecting complaints and feedback from consumers on the issue and made a preliminary investigation in terms of consumer interests within his ministry’s jurisdiction.
He later said that he immediately contacted AirAsia management for further feedback.
Among the issues highlighted through the engagement with AirAsia was the postponement and rescheduling of flight schedules of up to more than six hours.
Consumers’ eligibility to seek compensation in the event of such flight delays was also raised.
“The interest of consumers is one of my duties as the minister of KPDNHEP.
“At the same time, efforts to resolve this problem must be made in an orderly manner to ensure that a comprehensive solution can be formulated and implemented,” he said. — DayakDaily
