by DayakDaily Team
KUCHING, Jan 9: A temporary electricity billing service interruption is scheduled from Jan 16 to 19, 2025 to facilitate Syarikat SESCO Bhd’s (SESCO) upgrade in its customer billing system.
Sarawak Energy in a statement said that this is part of its continuous efforts to enhance service efficiency and deliver a more seamless customer experience.
During this period, the following services will be unavailable:
- Bill-related services: Payments, queries, adjustments and counter transactions, including Change of Name, New Account, Termination, Autopay and e-Bill subscriptions.
- Meter-related services: Installations, disconnections and replacements.
- SEB cares online services: Account registration, bill viewing, online applications and subscriptions.
Customers are encouraged to complete payments and service requests by Jan 15, 2025 to minimise inconvenience.
Payments can still be made through authorised third-party channels listed at https://www.sarawakenergy.com/customers/pay-your-bills.
Customers are reminded to avoid unauthorised third-party platforms to ensure the security of their account and payments.
While these services are undergoing upgrading, the Customer Care Centre will remain available to provide technical support and address enquiries.
Customers may also contact Sarawak Energy through the Customer Care Centre at 1-300-88-3111, the ‘SEB cares’ mobile app and web portal, or by email at customercare@sarawakenergy.com.
Additionally, customers can connect with the CARINA virtual agent through the ‘SEB cares’
app, the official website at www.sarawakenergy.com, or the Carina Sarawak Energy page at
www.facebook.com/CarinaSarawakEnergy. — DayakDaily
