By DayakDaily Team
KUCHING, Oct 13: Sarawak Energy is set to implement an automatic six-month instalment plan to ease the financial impact caused by one-time bill adjustments.
In a statement issued last night (Oct 12), Sarawak Energy said customers also have the option for additional flexibility to arrange a longer repayment period by contacting Syarikat SESCO Berhad (Sesco).
“In response to customer concerns regarding higher-than-expected bills resulting from prolonged estimated readings, Sesco, Sarawak Energy’s retail and operational arm, is offering an automatic six-month instalment plan caused by one-time bill adjustments.
“These adjustments result from the transition from prolonged under-estimated readings to actual consumption data,” it said.
Meanwhile, Sarawak Energy vice president Ng Shou Fui explained that they understand that some customers may face challenges with their electricity bills, particularly those who have experienced prolonged estimated readings due to meter inaccessibility.
She said the adjusted bill, issued after obtaining actual meter readings, reflects the accurate consumption over that period.
“While this may lead to a one-time adjustment bill, we are committed to helping customers manage the adjustments,” she said.
Customers previously billed based on estimates due to circumstances like locked gates or inaccessible meter locations will receive an accurate bill once actual readings are taken.
Sesco has implemented several measures to inform customers about inaccessible meters, including indicating estimated bills clearly and issuing locked gate notices through meter readers.
To help reduce discrepancies between estimated bills and actual meter readings, customers are urged to verify that the billed reading matches the physical meter readings regularly.
They can also arrange for a meter reader to confirm the reading at their premises, submit a photo of the latest meter reading along with the meter serial number, or ‘Make A Report’ on the Sarawak Energy Cares mobile app or web portal.
For assistance or to arrange a longer instalment period, customers can contact the Customer Care Centre at 1-300-88-3111, email customercare@sarawakenergy.com, or visit the nearest customer service counter.
In Kuching, counters are available at Saradise, Wisma SESCO, and UTC Kuching. — DayakDaily
