KUCHING, Oct 23: Sarawak Energy Berhad has revised the general terms and conditions (GTC) for its electricity supply under regulated tariff, main and sub-metering scheme.
The revision provides new, updated and comprehensive terms and conditions for customers, covering the supply of electricity, landlords and tenants, access to meters, billing and payment.
Customers will now have better clarity and understanding of their rights as an electricity account holder with Sarawak Energy, according to a statement today.
“The terms and conditions fall under the (1) General Terms and Conditions for Electricity Supply under Regulated Tariff and (2) General Terms and Conditions for Electricity Supply under Main Metering and Sub-Metering Scheme (“Existing GTC”).
“The revised GTC (“GTC (Revised Edition 2021) and GTC (Main Metering and Sub-Metering Scheme – Revised Edition))”) supersede the Existing GTC and take effect immediately,” it also read.
For more details on the GTC (Revised Edition 2021), customers may refer to the Sarawak Energy website via this link: https://www.sarawakenergy.com/customers/general-terms-and-conditions
Customers may also contact Sarawak Energy’s 24/7 Customer Care Centre at 1300-88-3111, email customercare@sarawakenergy.com, or get in touch through Sarawak Energy’s mobile app SEB cares. — DayakDaily
