Sarawak Energy reopens customer service counters in Central Sarawak

Sarawak Energy customer care centre in Sibu

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KUCHING, Feb 16: Sarawak Energy’s customer service counters as well as metre reading and bill delivery services in Central Sarawak, except UTC Sibu, resumed operations yesterday (Feb 15) under the Conditional Movement Control Order (CMCO).

Under the previous MCO imposed in the region, which ended on Sunday, Sarawak Energy in a media release today informed that all metre reading and bill delivery services in Sibu, Dalat, Kanowit and Kapit were temporarily suspended to help curb the spread of Covid-19.

Customers who intend to perform transactions at customer service counters are reminded to strictly comply with all standard operating procedures (SOP) including temperature scanning prior to entry, wearing face masks and maintaining the appropriate physical distancing at all times, and utilising the hand sanitisers provided.


Sarawak Energy also assured that all customer service counters are sanitised on a regular basis for the safety of all personnel and customers.

Customers are strongly encouraged to perform transactions such as bill payments online via Sarawak Energy’s mobile app ‘SEB cares’ and other platforms such as online banking, JomPay as well as e-wallets like SarawakPay and Boost.

Earlier this year, Sarawak Energy introduced its e-Bill services where customers signing up for the services from Jan 1 to Dec 31 shall receive a RM2 rebate in their monthly electricity bills for a period of 12 months.

The rebate will be reflected in the next billing upon registration, and customers will no longer receive physical bills.

Registration for e-Bill services can be done by visiting Sarawak Energy operating customer service centres, self-registration via ‘SEB cares’, by calling the 24/7 Customer Care Centre hotline at 1-300-88-3111, or via the website at www.sarawakenergy.com.

For more information, customers can contact the Customer Care Centre or e-mail to customercare@sarawakenergy.com. Alternatively, customers can also get in touch through ‘SEB cares’, which can be downloaded via Google Play Store and Apple App Store. — DayakDaily