By DayakDaily Team
KUCHING, Dec 9: Sarawak Energy today introduces its new ‘Carina Sarawak Energy’ Facebook page, a virtual customer service platform designed to improve public engagement and provide more accessible support.
The new page, launched on Sarawak Energy’s corporate Facebook platform, featured the company’s familiar Carina avatar, offering customers a convenient way to lodge reports, share feedback, and make enquiries.
According to Sarawak Energy’s press statement today, the initiative is a part of the company’s ongoing efforts to enhance its customer service channels.
The platform complements existing services like the SEB Cares mobile application by providing an alternative avenue for interaction.
Customers can also access updates, energy-saving tips, safety advice, and information on Sarawak Energy’s initiatives through the page.
Operating on Mondays to Fridays, 8am to 5pm, the Carina Facebook page is administered by a dedicated team of real-life customer service personnel to ensure timely and efficient responses.
Users are encouraged to provide their phone number and registered Sarawak Energy account number via private messages to facilitate issue resolution more efficiently.
Members of the public are invited to follow the page at Carina Sarawak Energy. The public may also reach out to Sarawak Energy through the SEB Cares application, the hotline at 1300-88-3111, or through email at customercare@sarawakenergy.com. — DayakDaily
