KUCHING, Jan 11: Sarawak Energy’s customer service counter at Permyjaya in Miri is closed with immediate effect until Friday (Jan 15) as a safety precaution after one of its staff was identified as a close contact of a Covid-19 positive case today.
According to a press release, the closure of the service counter is to allow for sanitisation and fumigation to break any potential chains of transmission. Other staff who have been in contact with the above mentioned staff will also go for the swab test and enter self-quarantine to ensure containment and the safety of their families and households.
Others will operate either from home or from alternative worksites that have been set up as part of Sarawak Energy’s business continuity preparedness.
Sarawak Energy’s emergency response and crisis management teams have been in session since February 2020 to manage and coordinate the situation and will continue to cooperate with and assist the authorities with contact tracing.
As an immediate precautionary response to cases of Covid-19, be it suspected or confirmed, Sarawak Energy will:
• Immediately secure and close its premises for cleaning and sanitisation;
• Have all staff who are considered close contact go for the Covid-19 test and enter self-quarantine; and
• Activate its business continuity preparedness to ensure there is minimal disruption to operations and services.
Customers in Miri may opt to visit Sarawak Energy’s service counters at UTC Miri or use available online services via calling the Sarawak Energy Customer Care Centre at 1300 88 3111, emailing email@example.com or through Sarawak Energy’s mobile application ‘SEB cares’ which can be downloaded via Google Play Store or Apple App Store or via https://sebcares.sarawakenergy.com.my. — DayakDaily