by DayakDaily Team
KUCHING, May 29: The Inland Revenue Board of Malaysia (LHDN) has announced that all service counters in Sarawak will be closed in conjunction with the Gawai Dayak celebration, the Yang di-Pertuan Agong’s Birthday, and related public holidays. Operations will resume on June 5, 2025, after which it will follow the new operating hours that will take effect nationwide starting June 1, 2025.
In a statement, LHDN said the revised operating hours are part of its ongoing efforts to improve service efficiency and enhance the customer experience. The adjustments were made based on patterns of public visits and aimed at optimising resource allocation while maintaining customer-centric service.
New Operating Hours:
- For Sarawak and Sabah (excluding counters at Urban Transformation Centre):
8am to 4pm, Monday to Friday. - Payment Management Centre (PPTH) in Kuching – Cash payments only: 8am to 3.30pm, Monday to Friday
- UTC Counters: Continue operating under existing state-specific regulations at 8am to 5pm working days, with no break except 11.45am to 2.15pm on Fridays (for Sarawak).
Taxpayers are advised to plan their visits in advance according to the new hours and are encouraged to utilise LHDN’s online services via the MyTax portal at https://mytax.hasil.gov.my, to avoid the need for physical counter visits.
LHDN hopes that these new operating hours will meet customer expectations and provide a positive impact and added value, thus increasing customer satisfaction and the best experience in facilitating their tax matters.
For further information, the public may contact the LHDN Contact Centre (HCC) at 03-8911 1000/+603-8911 1000 (for overseas calls), access the HASiL Live Chat, or leave feedback via https://maklumbalaspelanggan.hasil.gov.my/Public/. – DayakDaily
