KUCHING, May 19: Caregivers and visitors are subject to the Visiting Policy for Caregivers and Visitors at Ministry of Health (MOH) Hospitals during the Covid-19 endemic transition phase which came into effect on April 23, 2022.
According to Sarawak State Health Department (JKNS), all caregivers or visitors who comply with the general criteria in the policy are allowed to visit and care for patients.
“Regarding the issue of poor communication between security guards and the patient’s family at the Sarawak General Hospital (SGH) recently, the investigation found that there was confusion and lack of explanation among the security guards working on the policy.
“The security guard companies have also been requested improve their services immediately to ensure similar incidents do not recur in the future,” it said in a statement today.
JKNS was responding to an issue which went viral on social media recently regarding caregivers for patients at SGH and Sibu Hospital who claimed that they did not get proper treatment from the hospital management.
Meanwhile, on the issue of rotation or change of caregiver at Sibu Hospital, JKNS said they are currently investing the matter.
Sibu Hospital is also trying to contact the complainant for further clarification to assist the investigation, it added.
On another note, JKNS said it will ensure that the policies and rules set out in the Visit Policy for Caregivers and Visitors at MOH Hospitals during the Covid-19 endemic transition phase from MOH are enforced properly.
Thus, JKNS has implemented several improvement measures such as holding a briefing session with all government hospital management in Sarawak on May 18, 2022.
This include the establishment of a Special Audit Team to ensure uniform implementation of the Visit Policy for Caregivers and Visitors so that such cases do not reoccur. — DayakDaily