SEB increases its payment kiosks by four-fold

Customers using the kiosk-SEB

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KUCHING: Sarawak Energy Berhad (SEB) has increased the number of its payment kiosks, from the four which it started with in March in Kuching and Sibu, to 15 statewide now.

The kiosks, which currently accept only Syarikat Sesco Berhad’s bills, are all located at the power company’s major customer service counters.

The kiosks accept multiple – up to five – electricity bills per transaction and payments could be made by cash, cheque and Malaysian banks issued debit or credit cards.

SEB, in a statement, said since the kiosks are integrated with its customer management system, the speed of bill retrieval is “instant”.

“With the additional payment kiosks installed and in service, Sarawak Energy has seen a significant reduction in customers’ overall queuing time at most of major counters by 21.8%,” the statement stated.

It also said the increased number of kiosks had successfully shifted 32.4% of their walk-in customers to pay their electricity bills directly at the payment kiosks

SEB said it hopes to make the kiosks a one-stop payment kiosks when it accepts the bills of other utility companies.

“The move to increase the number of kiosks is an ongoing effort by Sarawak Energy Bhd to enhance customer experience and provide an additional payment channel for customer convenience,” it said. –