KUCHING: Sarawak Energy appreciates customers alertness level when it comes to the verification of its personnel.
SESCO’s Chief Executive Officer Lau Kim Swee said this is important in safeguarding against unscrupulous individuals who may exploit opportunities to scam customers by claiming to be SESCO staff.
“On our part we have also issued precautionary statements on this given our past encounters with individuals attempting to impersonate SESCO staff so it is good to note that our customers are doing their part to be proactive in this,” he said.
Referring to a recent case of SESCO operations team encounter with a customer in Miri, Lau clarified that the individuals who came by the customer’s house were indeed SESCO’s staff with valid identification passes.
He said the team who came in Sarawak Energy vehicles were in the area checking on voltage quality at Piasau Jaya during peak load hour to ensure that the quality of supply to that area was stable and reliable especially with the approaching festivities.
“This is part of a precautionary check following the splitting of a feeder line last Saturday.
With Hari Raya Aidilfitri just around the corner, our operations teams are doubling their efforts to check on the stability of supply in some areas requiring them to enquire if homeowners have experienced any unusual dips in voltage and to perform voltage tests on meters.
“We do apologise over the confusion but at the same time, we are appreciative of the growing vigilance among our customers,” said Lau.
SESCO, Sarawak Energy’s operations and retail arm would like to remind the public that all their personnel are issued with staff identification cards (ID) to introduce themselves to customers at site. They are however not authorised to receive money directly from customers at site. Payments can only be accepted at the appropriate SESCO office or counters.
For further verification, customers can contact the utility’s Customer Care Centre at 1300 88 3111. -dayakdaily.com